WE’RE LOOKING FOR A 

Customer Success Manager (f/m/d)

Full-time

The Joint Venture STRUCINSPECT is the winner of the Austrian State Prize for digital transformation 2020.  We are one of Austria’s first corporate start-ups and combine the flexibility as well as the speed of a young start-up with the stability of established enterprises. Our work involves cutting edge technologies like Artificial Intelligence (AI), cloud technologies, SaaS and an expert community, brought together in a B2B platform business model in the field of automated infrastructure inspections and lifecycle management. Our vision is to keep the worlds’ infrastructure safe and to establish the world’s first infrastructure collaboration and lifecycle hub by providing advanced digital services.

Our talented and highly motivated experts cover key competences in AI damage detection, data capture methods, photogrammetry, digital twin creation, BIM, and civil engineering. Join us as our new Customer Success Manager (f/m/d).

Your Responsibilities

  • You focus on strengthening customer relationships.
  • You handle email-based customer support queries and respond to consumer inquiries.
  • You help to increase revenues by boosting customer satisfaction and decreasing customer turnover.
  • You own the user relationship, which includes managing customer demos and on-boarding, increase adoption, ensure retention and high levels of customer satisfaction.
  • You troubleshoot platform or service issues by understanding the customer’s complaint, support finding the main cause of the problem, communicate the best solution to the problem, and expedite rectification or modification.

Your Qualifications

  • Master’s or bachelor’s degree in a relevant field
  • 2+ years’ experience in customer support for a software product
  • Excellent communication and conflict management skills
  • Detail oriented with analytical capabilities
  • Experience with Freshdesk and / or Hubspot is a plus
  • Comfortable operating in an early-stage, rapidly growing, entrepreneurial business
  • Proven track record as a self-starter showing you can make things happen
  • Fluent in English, German

We Offer You

  • Performance-related compensation and attractive incentive schemes
  • The opportunity to work in an international business environment with cutting-edge technologies
  • Participation in the scale-up phase of our growing corporate start-up
  • Good-life-balance thanks to flexible working hours
  • Personal development opportunities and room for own ideas and improvements
Minimum gross salary according to Austrian metal industry collective agreement is EUR 43.314,74 per year. We are willing to overpay according to training and qualification.
 

We are looking forward to your informative application!

PALFINGER_HR-5618-1

contact person

NATALIE WOLF

Junior HR Business Partner

+43 664 88901944

n.wolf@palfinger.com

location

VIENNA / WEXELERATE

PALFINGER Structural Inspection GmbH Praterstraße 1, 1020 Wien