CUSTOMER SUPPORT ENGINEER (f/m/d)

02.07.2020 | Full-time

The Joint Venture PALFINGER Structural Inspection is one of Austria’s first corporate start-ups. It combines the backup and stability of established corporates with the flexibility and speed of a young start-up. The company stands for new core competences, new service s and a new business model in the field of automated infrastructure inspections. We are constantly focusing on innovating to significantly enhance the existing service portfolio. We believe in new technologies, deep collaborations and partnerships to achieve our business targets. Our vision is to make the world of tomorrow safer by providing cutting edge technologies to our industry. Our core competences are: AI based damage detection, data capture methods, photogrammetry and digital twin creation, BIM models combined civil engineering applications. Join our talented and highly motivated team of specialists as a CUSTOMER SUPPORT ENGINEER

YOUR RESPONSIBILITIES:

  • Build up the customer service desk as a central place for customer requests
  • Internal handling of customer requests together with DevOps, Sales, Product Management, Operations and other
  • Develop processes and execution strategy toward a Customer Support Roadmap
  • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function
  • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision
  • Work with management to develop KPIs for the systems and tools administered by the team
  • Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner
  • YOUR QUALIFICATIONS:

  • Minimum of 3 years Customer Support or Operations experience, preferably in a global organization
  • Excellent oral and written language skills both in German and English
  • Experience with Zendesk, Salesforce or equivalent help desk / CRM
  • Content management experience
  • Experience with change management processes and risk control compliance
  • Exceptional customer service skills and the ability to plan organize and exercise sound judgment
  • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act accordingly
  • Structured and organized way of working
  • WE OFFER YOU:

  • Performance-related compensation and attractive incentive schemes
  • The opportunity to work in an international business environment with cutting-edge technologies
  • Participation in the scale-up phase of our growing corporate start-up
  • Good-life-balance thanks to flexible working hours
  • Personal development opportunities
  • Room for own ideas and improvements

  •  

    Minimum gross salary according to Austrian metal industry collective agreement is EUR 41.452,18 p.a. We are willing to overpay according to training and qualification.

    We are looking forward to your application! Apply here!

     

     
    PALFINGER_HR-5618

    CONTACT PERSON

    NATALIE WOLF

    Junior HR Business Partner

     
    wexelerate

    LOCATION

    VIENNA / WEXELARTE

       

    PALFINGER Structural Inspection GmbH Praterstraße 1, 1020 Wien

     

     

    PALFINGER Structural Inspection GmbH is a Joint Venture of

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